Stop Manually Updating Your CRM
Your sales reps spend hours manually inputting client data. A minimum of two hours a week is spent on updating your CRM by hand. These tasks are entered, updates keyed in. Plus, the information entered is less than robust, important information omitted and accuracy is less than you think. In the end, updating your CRM with inaccurate information is taking hours away from what your sales reps were hired to do—sell your product or service and generate revenue.
Komiko gives back this time to your sales reps. Komiko captures business intelligence from emails, events and documents, and automatically populates your Salesforce or Dynamics CRM. Komiko continuously pulls accurate data and organizes the information, pushing it into your CRM. It associates data with the right contact, account and opportunity.
Platform Agnostic and Zero Hassles
Many companies are BYOD (bring our own device) and the odds of your sales reps having an iPhone is very high. But CRM plugins don't work for iOS devices so any sales rep using an iPhone, iPad or Mac is out of luck.
Komiko works with any email platform: Outlook, Gmail & MacMail. Komiko works because it isn't a plugin. Komiko is an email integration software. It attaches to the email server or service, eliminating the hassles of compatibility issues or reconnecting plugins when an email software update occurs. Komiko is hassle-free, takes minutes to setup and makes it easy to enrich your CRM with relevant, actionable information.
Improve Your Sales Pipeline, Better Manage Risk
Komiko measures customer engagement with a proprietary algorithm and calculates the Komiko K-Score. Komiko notifies you of the last engagement inbound and outbound, and offers an engagement score so you can better manage your customer relationships and enhance engagement to seal the deal. With Komiko, you can better predict which deals will close and when.
Easily Identify Customer Advocates|Influencers in Your Sales Pipeline
Not only does Komiko calculate engagement, Komiko also identifies who are the influencers on the customer's team and who is driving communications on your sales team. This way, you can easily identify who is the greatest advocate or influencer on the customer's team and better target your marketing efforts. Influencers can also be leveraged after the sale to provide case studies, testimonials, as guest speakers in future webinars to influence other prospects.
Measuring Engagement to Increase Customer Retention
A sale doesn't end with the contract signing. It continues for the life of the relationship. There can be other opportunities, upgrades, add-ons, renewals and more. And, keeping your finger on the pulse of customer engagement can help you identify these opportunities, be the first your customer comes to when they need a solution or the one they count on to deliver long after when it comes to renewals.
It costs less to maintain a current customer than to identify, attract and convert a new customer. Customer interactions and the frequency and timing of those interactions have a huge impact on measuring engagement. Komiko helps you measure ongoing engagement so you can profile your customers to create fully engaged, loyal and repeat customers.
“We love that all customer interactions (in and outbound) are automatically logged in Salesforce. It has given us new insights into which customers are engaged with us AND which customers are not! This allows us to bring more attention to those customers whose engagement is declining before we get bad news. It has changed the way we work across the organization by making it easy to see who is interacting with the customer and what activities are taking place! We no longer have to worry that emails will get logged in Salesforce -- it just happens! Finally, all these fabulous results are backed up by the tremendous team at Komiko. Support responsiveness could not be better! These guys make it all look and feel easy.”
“I really enjoy having Komiko added into my Salesforce & Gmail. The fact it is one less thing for my sales team to worry about, and I know that all data is present inside Salesforce is a great addition to my toolbox. The Komiko team is very responsive, and have even made modifications that are unique to my business. I know if I have a problem the team will get on it and assist me. I think Komiko is the best add-on to SF that we have purchased as a company. HIGHLY HIGHLY RECOMMEND”