COACHING

Reproduce and engineer your team’s success

Apply data to your decision making, coaching, and operations.​

Deal analysis, prioritization, and coaching can all be significantly impacted with positive revenue results.

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komiko playbook flow diagram

Implementing a Data-Driven Approach to Coaching

In order to understand the opportunity within your customer base, it has become essential to leverage a data-driven approach to your CRM. As a result, more digital data sources and metrics accumulate to generate insights, but organizations struggle to apply these insights quickly to improve business outcomes.

Dynamic Playbooks

Equip sales or CS managers in real-time with specific coaching triggers to ensure that the right processes are followed through.

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Customer-Centered

Create playbooks based on customer profiles. This way each playbook focuses on establishing a consistent, customer-centered processes.

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Integrated into your CRM

taking coaching a step further means involving your CRM of choice to enable the coaching process to monitor, measure and trigger alerts in real-time.

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How Komiko Works
Komiko dynamic-coaching flow
CSO insights chart on the impact of coaching to win rate Source: CSO Insights

Dynamic playbooks

Dynamic coaching means taking coaching a step further than the formal, random or informal approach you currently implement in your org. Dynamic coaching is not just a buzz word. It has been proven that taking this approach makes a big impact on win rates. Since taking the dynamic path means defining a formal process combined with your CRM to monitor, evaluate and support your coaching processes. Sounds daunting! Where do you start? Komiko builds playbooks based on your definition of success, the accounts segments you identify and the input from email capture and CRM. Your playbooks will outline actions that drove success in the past. Each recommended action will include recommended target and its weight (significance) to the overall success. Komiko will enhance your team’s efficiency by triggering call-to-actions based on the customer profile and playbook in real-time.

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komiko infographic of win rate research

Customer-Centered

Focused playbook scope makes for a more effective playbook for your team. Every playbook can be segmented based on customer profiles to create a consistent, customer-centered playbook. Additionally, add metrics or customized measures to determine how effective your playbook is for your team. These measures consist of a number of subjective factors which indicate good performance in your relationship with customers, which Komiko automatically monitors to ensure that the right processes are followed throughout – from deal to renewal to expansion.

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komiko predictive analytics

Integrated into your CRM

Komiko integrates your sales or Customer Success playbook into your CRM and establishes triggers to prompt your teams to specific actions the playbook calls for during the sales or customer engagement process. Komiko monitors accounts based on input from various data sources and outputs insights on your sales or customer success outcomes. This ensures that the most valuable, targeted metrics are in place to anticipate your customer needs and your business goals.

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Want to see Komiko's playbooks in action?

Schedule your demo now. We host 15 minutes to hour long demos - based on your prefernces.