Customer engagement is the direct interaction between you and your customer—email exchanges, documents, meetings, texts and even social media. By capturing interactions and measuring customer engagement, sales can optimize account management to increase loyalty and retention. If you've done a great job engaging with your customer, the experience will be positive and a transaction will be made. If you haven't engaged, it is likely the opportunity will fade and eventually disappear.
How do you capture customer engagement? Client Management Systems and CRMs can capture interactions using awkward plugins that offer high failure rates. But they don't measure customer engagement. How can you get both?
Komiko is a complete customer engagement software that captures customer interactions and calculates customer engagement to provide a 360 degree view into the customer relationship:
Automatically capture customer interactions and measure customer engagement to ensure long term revenue and brand loyalty.
Try Komiko free for 14-days and see how a customer engagement software can accelerate sales and increase retention.
Manage Clients by Measuring Engagement
“An active and engaged customer is more willing to participate with the organization.... They are more willing to provide feedback when asked, make the best use of the products or services on offer, and make suggestions on how to improve them.” —Gartner
“We love that all customer interactions (in and outbound) are automatically logged in Salesforce. It has given us new insights into which customers are engaged with us AND which customers are not! This allows us to bring more attention to those customers whose engagement is declining before we get bad news. It has changed the way we work across the organization by making it easy to see who is interacting with the customer and what activities are taking place! We no longer have to worry that emails will get logged in Salesforce -- it just happens! Finally, all these fabulous results are backed up by the tremendous team at Komiko. Support responsiveness could not be better! These guys make it all look and feel easy.”
“I really enjoy having Komiko added into my Salesforce & Gmail. The fact it is one less thing for my sales team to worry about, and I know that all data is present inside Salesforce is a great addition to my toolbox. The Komiko team is very responsive, and have even made modifications that are unique to my business. I know if I have a problem the team will get on it and assist me. I think Komiko is the best add-on to SF that we have purchased as a company. HIGHLY HIGHLY RECOMMEND”