Client management includes the direct interaction between you and your customer—email exchanges, documents, meetings, texts and even social media. But how do you capture customer engagement?
Komiko captures customer interactions and calculates customer engagement to provide a 360 degree view into the customer relationship. Komiko captures interactions—email, documents, meetings—organizes it, and provides an engagement measurement called the Komiko K-Score. Combine the Komiko K-Score with the opportunity value and other attributes, and you have a way for salesand account managers to accelerate revenue.
Komiko enhances client management by providing:
Automatically capture customer interactions and fuel your CRM. Quantify customer engagement to provide the best customer experience possible. Ensure long term revenue and brand loyalty. Sign up for a free for 14-day trial and see how optimizing client management can accelerate revenue and increase retention.
Measure Engagement to Optimize Client Management
“An active and engaged customer is more willing to participate with the organization .... They are more willing to provide feedback when asked, make the best use of the products or services on offer, and make suggestions on how to improve them.” —Gartner
“We love that all customer interactions (in and outbound) are automatically logged in Salesforce. It has given us new insights into which customers are engaged with us AND which customers are not! This allows us to bring more attention to those customers whose engagement is declining before we get bad news. It has changed the way we work across the organization by making it easy to see who is interacting with the customer and what activities are taking place! We no longer have to worry that emails will get logged in Salesforce -- it just happens! Finally, all these fabulous results are backed up by the tremendous team at Komiko. Support responsiveness could not be better! These guys make it all look and feel easy.”
“I really enjoy having Komiko added into my Salesforce & Gmail. The fact it is one less thing for my sales team to worry about, and I know that all data is present inside Salesforce is a great addition to my toolbox. The Komiko team is very responsive, and have even made modifications that are unique to my business. I know if I have a problem the team will get on it and assist me. I think Komiko is the best add-on to SF that we have purchased as a company. HIGHLY HIGHLY RECOMMEND”