Add People Insight to Gainsight with Komiko's Tools for Customer Success

assignment_ind Data driven people engagement measures to your health score
assignment Komiko creates Gainsight’s Call to Action (CTAs) and tasks
assignment_turned_in Get insight into the account engagement anatomy



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People Insight for Gainsight’s Health Score

Komiko monitors your recorded engagements automatically, and maps your customer health data based on the patterns it discovers through machine learning analysis.
This analysis allows Komiko to add people-engagement-driven-measures that boost the quality of the health score and visibility of your engagements health.
The combination of relationship data mapping and health score allows Komiko to produce contextual outputs such as CTAs, engagement KPIs and valuable insights without leaving Gainsight.
The following are examples of what Komiko’s Success Management platform can do for you.

Komiko monitors your recorded engagements automatically, and maps your customer health data based on the patterns it discovers through machine learning analysis.
This analysis allows Komiko to add people-engagement-driven-measures that boost the quality of the health score and visibility of your engagements health.
The combination of relationship data mapping and health score allows Komiko to produce contextual outputs such as CTAs, engagement KPIs and valuable insights without leaving Gainsight.
The following are examples of what Komiko’s Success Management platform can do for you.

Engagement Driven - Call to Action

Based on actual engagement Komiko creates Call to Action and tasks for the Customer Success Manager.

Based on actual engagement Komiko creates Call to Action and tasks for the Customer Success Manager.

360 Degrees People Engagement Graph

In the native Gainsight experience get access to 360 overview of all interactions held with the account by all your departments e.g. sales, service, customer success, consulting, delivery and accounting.

In the native Gainsight experience get access to 360 overview of all interactions held with the account by all your departments e.g. sales, service, customer success, consulting, delivery and accounting.

People Engaged Along the Time Horizon

The number of the people engaged in both side is one of the most important factors in retaining and growing your customers. Komiko provides you visibility into it along the time horizon.

The number of the people engaged in both side is one of the most important factors in retaining and growing your customers. Komiko provides you visibility into it along the time horizon.

Recommended Engagement Metrics

Komiko processes actual engagement data along with account health information to generate a list of metrics that matter. This list can be used as an input for Komiko’s monitored metrics.

Komiko processes actual engagement data along with account health information to generate a list of metrics that matter. This list can be used as an input for Komiko’s monitored metrics.