Customer engagement is the direct interaction between you and your customer—email exchanges, documents, meetings, texts and even social media. By capturing interactions and measuring customer engagement, sales can optimize account management to increase loyalty and retention. If you've done a great job engaging with your customer, the experience will be positive and a transaction will be made. If you haven't engaged, it is likely the opportunity will fade and eventually disappear.
How do you capture customer engagement? Client Management Systems and CRMs can capture interactions using awkward plugins that offer high failure rates. But they don't measure customer engagement. How can you get both?
Komiko is a complete customer engagement software that captures customer interactions and calculates customer engagement to provide a 360 degree view into the customer relationship:
Automatically capture customer interactions and measure customer engagement to ensure long term revenue and brand loyalty.
Try Komiko free for 14-days and see how a customer engagement software can accelerate sales and increase retention.
Manage Clients by Measuring Engagement
“An active and engaged customer is more willing to participate with the organization.... They are more willing to provide feedback when asked, make the best use of the products or services on offer, and make suggestions on how to improve them.” —Gartner
“Folloze sales reps no longer have to log any emails as activities, as with Komiko it’s automatically in SFDC—both incoming and outgoing emails. This gives us a very accurate sense of activities with every account across the funnel stages. Add to that Komiko's connection strength scoring and maps and you have a very powerful forecasting support engine.”
“Komiko has provided us greater clarity with a 360 degree view into our accounts. It has increased the productivity of my Sales Team and eliminated the hassle of updating the CRM.”