Account managers establish and grow relationships with clients. Leveraging engagement can help account managers better prioritize accounts over the course of the customer lifecycle, increase retention and open the door to new opportunities. By better managing people within the accounts and the experiences they share, account managers can achieve greater success.
Research indicates that customer engagement, not customer satisfaction, is the key to increasing retention and sales within an account. Komiko engagement analytics help you capture customer interactions, measure engagement and calculate the overall health of the account so you can:
Learn how Komiko can help you become a better account manager by actively managing cusotmer engagement levels.
Try Komiko free for 14-days and see how a customer engagement software can accelerate sales and increase retention.
Manage Accounts by Measuring Engagement
“An active and engaged customer is more willing to participate with the organization.... They are more willing to provide feedback when asked, make the best use of the products or services on offer, and make suggestions on how to improve them.” —Gartner
“Folloze sales reps no longer have to log any emails as activities, as with Komiko it’s automatically in SFDC—both incoming and outgoing emails. This gives us a very accurate sense of activities with every account across the funnel stages. Add to that Komiko's connection strength scoring and maps and you have a very powerful forecasting support engine.”
“Komiko has provided us greater clarity with a 360 degree view into our accounts. It has increased the productivity of my Sales Team and eliminated the hassle of updating the CRM.”